Terms of Service
Last updated: January 2026
Our Promise
We provide patient, honest tech support. We tell you the price before we start. We don't pressure you into anything. If we can't fix it, we'll tell you.
Services
We offer remote tech support, phone guidance, and ongoing monthly care plans. Services include computer setup, printer troubleshooting, email help, scam protection, and general tech guidance.
Pricing & Payment
- One-time fixes: You'll be quoted a price before work begins. Payment is due upon completion.
- Monthly plans: Billed monthly. Cancel anytime with no fees.
- All prices are in US dollars.
Cancellation
You can cancel your monthly plan at any time by calling or emailing us. There are no cancellation fees. Your access continues until the end of your current billing period.
Limitations
We provide software and configuration support. We are not responsible for hardware failures, internet outages, or issues caused by third-party services. We cannot guarantee specific outcomes — tech can be unpredictable.
Liability
Our liability is limited to the amount you paid for the specific session in question. We are not liable for data loss, hardware damage, or consequential damages.
Contact
Questions about these terms? Reach out anytime:
1-800-555-0199