You don't need to be "good with computers." If you can click a link, you're ready.
Fill out our short form or call us. Describe the problem in your own words — "my printer says offline" or "I think I clicked a bad link." No technical terms needed.
If you're booking for a parent, you handle this part. They just wait for the link.
We'll send a secure link by email and/or text. Click it. That's it. No downloads, no accounts, no passwords to remember. Works on Windows, Mac, iPhone, iPad, Android.
Family members: You can join the call too, from anywhere. Just ask us to send you the link.
Your technician works with you — not just for you. They explain what they're doing, wait while you take notes, and make sure you're comfortable before moving on.
If the issue isn't resolved, you don't pay. Period.
Every technician is a US employee, background-checked, and trained in senior communication. You'll work with the same person when possible.
Lead Technician • 8 years
"I spent 5 years helping my own grandparents with tech. I know the frustration of being talked down to. My job is to make you feel capable."
Senior Technician • 12 years
"Former high school teacher. I love the 'aha!' moment when something clicks. Patience isn't a skill — it's just respect."
Security Specialist • 10 years
"Scammers target seniors because it works. I'm here to make sure it stops working. Every session includes a safety check."
Technician • 6 years
"Bilingual (English/Spanish). I build custom cheat sheets for every client — large print, simple steps, their own words."
9am–9pm ET, 7 days a week. Real people answer the phone — no phone trees, no "press 1 for..."
If we don't resolve your issue to your satisfaction, you pay nothing. No questions, no forms, no hassle.
Prices on the website. Quote before we start. Approval before every action. Receipt after. No surprises.
End-to-end encrypted screen sharing. You see everything we do. We never install anything without permission. Session recordings only with your written consent.
Every technician is a W-2 employee in the United States. Background checks, reference checks, ongoing training. General liability and cyber insurance active.
Large text, high contrast, screen reader compatible, voice control friendly. We adapt to how you use technology — not the other way around.
We know the guilt. You live three states away. Mom calls at 9pm because "the computer is doing that thing again." You talk her through it over the phone, both frustrated, neither sure it's fixed.
We handle the tech. You get the peace of mind.
You'll get a clear summary after every session — not technical jargon.
No. Our screen sharing runs in your browser (Chrome, Safari, Edge, Firefox). You click a link, allow permission, and we're connected. Nothing stays on your computer after.
Absolutely not. You explicitly approve screen sharing. You see your screen — we see exactly what you see. You can pause or stop sharing at any moment. We never access files unless you navigate to them and say "look at this."
We adjust. Lower video quality, audio-only with screen share, or we can guide you by phone while you describe what you see. We've helped people on rural DSL and hotspot connections.
For subscribers: emergency weekend/holiday access is included (Family Plan) or available at a small fee (Monthly/Quarterly). For one-time sessions: book the next available slot — we're often booked 1-2 days out.
Probably yes. Windows, Mac, iPhone, iPad, Android, Chromebook, Kindle, smart TVs, printers, routers, Alexa/Google Home, streaming apps, banking apps, medical portals... If it connects to the internet, we likely know it.
We have experience with cognitive decline. We move slower, repeat more, create visual guides with photos, and coordinate with you. We never assume capacity — we adapt to the person in front of us.
Book a single session. No subscription required. If it's not for you, we part as friends.