Frequently Asked Questions
Quick answers to common questions — no jargon, we promise.
What exactly do you help with?
Everything tech-related that frustrates you: printer problems, computer setup, email issues, internet troubles, scam concerns, software questions, and more. If it involves a screen and makes you confused, we can help.
How does remote support work?
We send you a secure link. You click it, and we can see your screen (with your permission). We walk you through every step, explaining what we're doing and why. You stay in control the whole time.
Is this safe? I've heard about tech support scams.
We understand your concern. We never call you out of the blue — you contact us first. We always tell you the price before starting. We never ask for gift cards or wire transfers. Check our scam guide to learn the difference.
How much does it cost?
One-time fixes start at $69. Monthly plans start at $39/month for unlimited help. We always tell you the price before we start — no surprises. See our pricing page for details.
Can you help my parent who lives far away?
Absolutely! That's one of our most popular services. We can connect to their computer remotely while you stay on the phone with them. Many adult children set this up for their parents.
What if I don't know what's wrong?
That's okay! Just describe what's happening in plain language. "My printer won't print" or "My computer is slow" is enough. We'll figure out the rest.
Do I need to install anything?
For remote support, we use a simple, one-click program that doesn't require installation. For phone support, you just need a working phone. That's it.
Can I cancel my subscription anytime?
Yes. No contracts, no cancellation fees. If you're not happy, just let us know and we'll stop your plan. We'd rather have happy customers than trapped ones.
What hours are you available?
Monday through Friday, 9am to 6pm Eastern. For urgent issues, WhatsApp messages are monitored during business hours.
What if you can't fix my problem?
We'll tell you honestly. If it's something beyond our scope (like a hardware failure), we'll explain what you need to do next and help you find someone who can help. You only pay if we solve the problem.